At A-Kem, we are dedicated to ensuring your complete satisfaction with our products. Should you encounter any issues, we are committed to working with you to resolve them.
If you receive a product with a defect or if an item is missing from your order, please don't hesitate to contact our customer service team at email@example.com
When reaching out via email, please provide us with as much information as possible regarding the issue.
As per the United Kingdom's Distance Selling Regulations, you have the right to cancel your contract for the purchase of any item within 7 working days, starting from the day after the item is delivered.
Here are some important points to note regarding returns:
The cost of returning goods is the responsibility of the customer.
To qualify for a refund, returned goods must be in "as new" condition.
We will issue a refund for the full value of the goods; however, any postage or packaging costs paid by the customer are non-refundable, unless the goods provided by the Seller are faulty.
Returned goods must be in resaleable condition, appropriately packed, and carriage paid. Please include a copy of the sales invoice or relevant correspondence with the Seller regarding the return.
Unit 7 Down Business Centre
46 Belfast Road
Downpatrick BT30 9UP
Please send any returned items to:
We recommend using a shipping method that requires a signature upon delivery. This is important because proof of sending will not be considered proof of receipt for any returned items. We are here to assist you in resolving any issues with our products and ensuring your satisfaction with A-Kem.